Important Claims Information

Making a claim with Insure&Go is easy. Whether you need to claim back overseas medical expenses, personal accident compensation or the cost of replacing lost, damaged or stolen baggage, Insure&Go aims to make claiming simple and hassle-free.

If you would like to start, download and complete a claims form from below. Don’t forget to choose the claims form that is most relevant to the claim you wish to make:

• Baggage Claim Form
• Curtailment Claim Form
• Cancellation Claim Form
• Travel Delay Claim Form
• Medical Emergency Claim Form
• Medical Certificate Only
• Personal Accident Claim Form
• Winter Sports Claim Form
• Golf Claim Form
• Loss of Income
• Vehicle Excess Waiver Claim Form
• Cruise Claim Form

Please submit your signed and completed claim form to assistance@insureandgo.com.au. Please also keep the original claim form, receipts and any damaged item until your claim has been assessed and approved. In the case we require any of those in the course of your claim assessment we will let you know.

• You must register any claim within 30 days after completion of your travel
• You must provide us with original invoices, receipts and other vouchers relating to your loss or expenses. It is the responsibility of the insured person to provide proof of ownership of any lost, stolen or damaged items and we are under no obligation to make payment without this proof of ownership
• You must produce your policy schedule
• You must provide us with all the information we require

Please don’t hesitate to contact us if you have any further queries:

• 1300 401 177 (Within Australia)
• +612 9333 3901 (Outside of Australia)
• Email us at: assistance@insureandgo.com.au