Hurricane Beryl has recently struck, causing significant disruptions in affected areas. Travellers should stay informed by frequently checking the latest updates and following any advice or directives from local authorities. The hurricane has caused damage to infrastructure, including roads and airports, making it essential to reassess travel plans.

If you have been directly impacted by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3999. We also urge you to monitor local media and emergency services for the latest information.

Am I Still Covered For Claims Related To This Event?

• If you bought your policy before 12:00am (AEDT) on 13^th July 2024, you are covered for claims arising from this event, provided that you purchased natural disaster cover as an add-on to your policy.
• If you bought your policy after 12:00am (AEDT) on 13^th July 2024, you are not covered for claims arising from this event, even if you purchased natural disaster cover as an add-on to your policy. However, we will assess your situation considering all aspects of the case.

If you wish to cancel or amend your pre-booked travel arrangements as a result of this event, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some airlines provide penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.

Important Information: You will not be covered for any claims related to this event if you did not buy the natural disaster cover add-on, regardless of when you bought your policy. However, all medical claims related to natural disasters are covered automatically on all our international policies, regardless of whether you purchased the natural disaster cover add-on.