Tropical Cyclone Tam

Date published: 17/04/2025

As of 17th April 2025, significant winds from Cyclone Tam continue to affect the upper North Island of New Zealand and will extend to the South Island this evening. Combined impacts from the winds and rain are expected. (Metservice.com)

If you’re travelling, or are about to travel

If you are directly affected by this event and need assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3999. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website. 

Policies purchased prior to 17th April 2025:  Customers may be covered for claims arising from this event. 

Policies Purchased on or after 17th April 2025: Customers are not covered for claims arising from this event. However, we will assess each situation on a case-by-case basis. 

 Please read carefully the full terms and conditions of any travel insurance policy before purchasing. 

 If you have purchased a policy with us, you can make a claim at any time. We will assess it according to the terms and conditions outlined in the PDS.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Please retain all supporting documentation evidencing expenses incurred.  Please remember, under the terms of your policy, you are required to take reasonable steps to avoid or minimise any loss.

If you need to submit a claim, please complete a claim on our claims portal, and if you need help doing this, contact us.

If you have any other queries, please get in touch.