Click here for our travel alert about the December 2024 Earthquake: Port Vila, Vanuatu.
Due to the current conflict in Ukraine, our policies exclude coverage for any trips to Russia, Ukraine or Belarus. Check out the latest travel alerts here before buying a policy.

Lodge your travel insurance claim

Hello Traveller,

Do you need to submit a claim?

The easiest way to submit and check the status of your claim is through our online claims portal

Click here to submit a claim

If you experience issues, please send us an email to assistance@insureandgo.com.au. or you can call us on our Emergencies & Claims line on +612 9333 3999

For manual submissions – Click here

Useful Numbers

Emergency assistance:

+612 9333 3999

Non-emergency claims:

1300 401 177

Insure&Go?

Here is why...

Award-winning Travel Insurance Company

24-hour emergency assistance

All medical conditions considered

Cover up to 100 years old (Cruise and Bare Essential policies cover up to 79 years of age)

Unlimited overseas medical expenses cover

Unlimited cancellation in our Gold policies