Global IT outage
A global IT outage has impacted several systems and services worldwide, causing significant disruptions. Travellers should remain vigilant and stay updated on the latest developments by checking with their service providers and following any advice or directives from authorities.
If you experience issues related to this outage and need assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3999. We also recommend keeping an eye on updates from your airline, travel agent, and accommodation provider.
Am I Still Covered for Claims Related to This Event?
- If you bought your policy before 3:00pm (AEDT) on 19th July 2024, you may be covered for claims arising from this event, depending on the specifics of your policy. Please review your policy details or contact our customer service team for clarification.
- If you bought your policy after 3:00pm (AEDT) on 19th July 2024, coverage for claims related to this event will be assessed on a case-by-case basis. We will consider all aspects of your situation before making a determination.
If you wish to cancel or amend your pre-booked travel arrangements due to this event, we advise contacting your travel agent or provider to explore your options. Some service providers may offer flexibility in light of the outage.
Important Information: Ensure that you review your PDS for specific coverage details. For further assistance and clarification, please reach out to our customer service team.