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Click here for our travel alert about the December 2024 Earthquake: Port Vila, Vanuatu.
Due to the current conflict in Ukraine, our policies exclude coverage for any trips to Russia, Ukraine or Belarus. Check out the latest travel alerts here before buying a policy.

Travel Insurance Reviews

Travelling should be about enjoyment, not worry. At InsureandGo, we strive to give you added peace of mind by offering protection against the unexpected. Our comprehensive services are designed to support you throughout your journey.

Smiling customers! Great Reviews

The outstanding ratings we have received for our Travel Insurance are a testament to the exceptional services we provide.

Over 2 million customers chose us for their insurance and here’s what they have to say…

 

Why Travel With Us?

Cover up to 100 years of age
Cover up to 100 years young – Single Trip (Cruise & Bare Essential Policies Cover up to 79 years of age)
All pre-existing conditions considered
All pre-existing conditions considered
i
Travel delay cover up to $1,500 with Gold policies
au
Baggage covered up to $8,000 with Gold policies
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14 day cooling off period
Quick and easy online claims process
Quick and easy online claims process

Most Common Questions

How do I make a claim?

You can either lodge a claim online or download a claims form from the website and post it to us with all your supporting documents (e.g. receipts, police reports). We will endeavour to give you a response within 10 business days.

Please contact us if you have any questions regarding the claims process.

You should register your claim within 30 days of completing your travel.

Why travel insurance is important for my trip?

The important reason for purchasing policy is to gain coverage for overseas medical expenses which can prove to be extremely expensive in many countries should you require it.

The Australian Government or Medicare won’t be able to help you with overseas medical expenses, and although Australia has a number of reciprocal healthcare agreements with other nations, this will not provide financial assistance for transportation of very ill patients back to Australia to receive treatment.

Some countries might ask you for a copy of your insurance policies before granting a tourist visa. Check Smart Traveller to understand which countries will ask you to purchase policy before applying for a visa.

Despite not providing medical coverage within Australia, domestic travel insurance is important for providing you with coverage for situations such as trip cancellation, lost or stolen luggage and personal belongings, trips disrupted by natural disasters, and more.

Read the Product Disclosure Statement for more information.

What is covered by travel insurance?

When purchasing with InsureandGo, you will have the option to choose between three different levels of cover; Bare Essentials, Silver, and Gold.

Bare Essentials is the most basic level of cover, which includes essential coverage such as medical expenses, personal liability, emergency expenses, and baggage cover. Silver includes all of this, but covers you for a lot more, including trip cancellation, travel delay expenses, and more. Gold Policies cover everything in the Bare Essentials and Silver levels, though insure you at a higher cash value, and additionally include cover for special events, hijacking, pet care, and journey resumption. All pre-existing medical conditions are considered for all three levels of cover.

If you opt for an annual policy^(not currently available) over a single trip policy^, you will be covered for unlimited international trips over a 12 month period. Annual policies include unlimited overseas medical expenses, unlimited cancellation cover, and baggage covered up to $15,000 on Gold Policies.

To customize your policy, there are a number of additional upgrades available which offer coverage for winter sports, adventure sports, golf, business equipment, and natural disasters.

InsureandGo offers one of the most comprehensive policies when it comes to pregnancy travel insurance, covering you up to and including your 30th week if you are expecting a single child, or up until your 24th week if expecting multiple babies.

Read the Product Disclosure Statement for more information.

When should I buy travel insurance?

Purchasing earlier won’t cost you any more money, as you will only pay for the travel period covered by your policy. The sooner you purchase, the longer you can take advantage of cancellation cover if it’s included as a part of your cover. This can help you recover prepaid travel costs should you need to cancel your trip for covered reasons before you begin your journey.

Your prepaid travel costs, such as flights, accommodation, and tours, are covered if you cancel your trip due to employment redundancy, a natural disaster, pregnancy-related situations, or the injury, illness, serious damage to your home in Australia, or the death of someone in your travelling party or a relative based in Australia.

What is PDS and why it’s important to read it?

A PDS or Product Disclosure Statement is a legal document that contains useful information about your policy. It is very important to fully read the PDS, as it contains the key benefits and features of your policy and explains your rights and obligations in relation to your policy. Reading the PDS will allow you to thoroughly understand your policy and better help you choose the policy that is right for you.

Within the PDS, you will find information on excesses, premiums, period of cover, coverage limits, exclusions, and additional coverage options. Fully understanding the PDS is essential.

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